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Frequently Asked Questions

When is the promotion period?

The promotion packages will be available for purchase from 15 June 2020 till 31 July 2020.

When is the stay period?

You can book your stay within 15 June 2020 till 15 December 2020. 

Will my package night credit expire?

Yes, your package night credit will expire if you didn’t utilize them fully after 15 December 2020.

How many packages are available?

There are 3 packages available. Package A: RM399nett for 5 nights, Package B: RM699nett for 10 nights, Package C: RM1797nett for 30 nights.

Where to buy the package?

Please visit https://stay-suites.com/travelndogood/ to choose your desired package. Once the payment is completed, you will receive a confirmation email with an unique code that you can use to redeem your stay.

I’ve done my package purchase. How do I redeem my stay?

Please visit https://stay-suites.com/ to make your booking reservation. Please fill in your unique code during check out to redeem the stay. For more information you can the step-by-step guide here: https://stay-suites.com/how-it-works/ 

Can I book multiple locations?

Definitely! You can utilize your package night credit for multiple locations. For example, if you would have bought the 5 nights’ package, you can use 2 nights for your stay at any listed location for Genting and 3 nights for your stay at any listed location for Penang.

How many locations and rooms are available?

There are over 30 locations in Malaysia with over 1000 room choices.

Can I cancel my package or booking?

Cancellation of packages or booking will not be accepted.

Is there a refund if I cancel the purchase?

Unfortunately,as per Terms & Conditions the purchased packages & unused coupon codes are non-refundable,non-exchangeable,and non-redeemable for cash.

Is there any hotline that I can call to make a booking?

You can visit our website https://stay-suites.com/ to make a booking. Should you really need to speak to our StayConcierge team, you can call us at 1800-88-7829 (ext. 20) or email us at reservations@stay-suites.com

How do I check the rooms availability?

You can make a reservation request at our website https://stay-suites.com/ and our StayConcierge team will confirm the booking within 24 hours. Should you really need to speak to our StayConcierge team, you can call us at 1800-88-7829 (ext. 20) or email us at reservations@stay-suites.com

Can I purchase one (1) night stay only?

Our on-going promotional packaged room nights are the best seller right now. Alternatively if you prefer to book for one (1) night’s stay only, you can do so by visiting https://stay-suites.com/

Is this package transferable for other guests?

Yes, you can utilize your room nights in your package for other guests. Our StayConcierge team will verify with the package purchaser before confirming the booking.