Frequently Asked Questions

When is the promotion period?

The 11.11 Holistay Packages promotion packages will be available for purchase from 11th November 2020 until 18th November 2020.

When is the stay period?

You can stay at the participating locations within 11th November 2020 until 30th June 2021.

Will my package night credit expire?

Yes, your package night credit will expire if you didn’t utilize them fully after 15 June 2021.

How many packages are available?

There are 2 packages available. Package A: RM599nett for 5 nights, Package B: RM699nett for 5 nights at Premium Locations.

Where to buy the package?

Please visit https://stay-suites.com/travelmalaysia/ to choose your desired package. Once the payment is completed, you will receive a confirmation email with a unique code that you can use to redeem your stay.

I’ve done my package purchase. How do I redeem my stay?

Please visit https://booking.stay-suites.com/ to make your booking reservation. Please fill in your unique code during check out to redeem the stay. For more information, you can the step-by-step guide here: https://stay-suites.com/how-it-works/ 

Can I book multiple locations?

Definitely! You can utilize your package night credit for multiple locations. For example, if you would have bought the 5 nights’ package, you can use 2 nights for your stay at any listed location for Genting and 3 nights for your stay at any listed location for Penang.

How many locations and rooms are available?

For Package A – RM599 FOR 5 Nights

  • Maison 101, Dang Wangi, KL
  • Resort Suites, Bandar Sunway, KL
  • Anggun Residence, KLCC
  • Bell Suites, Sepang
  • Timurbay Beachfront Residences,
  • Imperio Residences, Melaka
  • Geo 38 Residences, Genting, Pahang
  • Windmill Upon Hill, Genting
  • Selesa Hillhomes, Bentong
  • KSL D’Eslanade Residence, Johor
  • R&F Princess Cove, Johor
  • Suasana Suites, Johor
  • D’Pristine Mendini, Johor
  • Conezion Residence, Putrajaya

For Package B – Premium RM699 for 5 Nights

  • All Package A locations
  • Dorsett Bukit Bintang, KL
  • Binjai 8, KLCC
  • PH Suites at Pavilion, KL
  • Arte Plus, Ampang
  • Tropicana 218, Macalister, Penang

Can I cancel my package or booking?

Cancellation of packages or booking will not be accepted.

Is there a refund if I cancel the purchase?

Unfortunately, as per Terms & Conditions, the purchased packages & unused coupon codes are non-refundable, non-exchangeable, and non-redeemable for cash.

Is there any hotline that I can call to make a booking?

You can visit our website https://stay-suites.com/ to make a booking. Should you really need to speak to our StayConcierge team, you can call us at 1800-88-7829 (ext. 20) or Whatsapp our StayConcierge team or email us at reservations@stay-suites.com

How do I check the rooms availability?

You can make a reservation request at our website https://stay-suites.com/ and our StayConcierge team will confirm the booking within 24 hours. Should you really need to speak to our StayConcierge team, you can call us at 1800-88-7829 (ext. 20) or email us at reservations@stay-suites.com

Can I purchase one (1) night stay only?

Our on-going promotional packaged room nights are the best seller right now. Alternatively, if you prefer to book for one (1) night’s stay only, you can do so by visiting https://booking.stay-suites.com/

Is this package transferable for other guests?

Yes, you can utilize your room nights in your package for other guests. Our StayConcierge team will verify with the package purchaser before confirming the booking. 

Will I be subjected to any additional charges when I purchase the packages?

You will only be subjected to additional charges if you confirm reservation of your rooms by using your unique code from purchased packages on weekends, school holidays, eve and public holidays as per below:
Weekends (Friday and Saturday) surcharge: RM 30 nett per night
School holidays, eve and public holidays surcharges: RM 50 nett per night
Holidays: Public Holiday dates are the holidays that are governed by the states and federal law of Malaysia

Which locations can I redeem under Package A: Standard at RM599 for 5 nights?

Package A: Standard buyers can only redeem on Standard properties listed under 11.11 Holistay Packages Promotion Participating locations.

Which locations can I redeem under Package B: Premium at RM699 for 5 nights?

Package B: Premium buyers can only redeem both properties, Standard and Premium listed under 11.11 Holistay Packages Promotion Participating locations.

What will be deducted from my unique code foer each night room reservations?

Redemption of a Studio / 1 Bedroom will incur 1 night’s voucher under your purchased unique code.
Redemption of a 2 Bedrooms will incur 2 night’s voucher.
Redemption of 3 Bedrooms will incur 3 night’s voucher.